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Empresa de software de Rastreo por GPS y Gestión de Flotas

Junior Implementation Manager



Modalidad: Full Time

Remuneracion: a Convenir

Horario: from 9 am to 6 pm

Lugar de Trabajo: En la Oficina

Responsibilities and Duties:

  • Technical support of partners in the Latin America region: assistance to customers with their projects and deployments, other questions related to our platform Wialon: orientation, resolution of obstacles, suggestions of good practices, etc.
  • Technical assistance to leads during the sales process.
  • Technical presentations of our solution to leads.
  • Training of new customers.
  • Support customers with their doubts and teach them how to use our tools.
  • Creation of explanatory materials: videos, webinars and other formats of training initiatives.
  • Moderation of the forum for customers.
  • Generation of active feedback, generating proposals for improving and assisting customers.
  • Competitive analysis.
  • Representation of the company in events, visits to customers and occasionally in-company training.
  • Continuous research on tools and technology available.

Qualifications and Skills:

  • University degree or on the verge of graduating from technical careers (ideally computer engineering, systems or related/technical background).
  • Experience in positions of technical support or training or similar (management of technical variables + interaction with customers).
  • High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss.
  • Outstanding supreme time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
  • Multitasking skills – ability to switch focus easily within a high number of incoming tasks.
  • Excellent business correspondence skills.
  • Native Portuguese.
  • Advanced English and Spanish.

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