Empresa de software de Rastreo por GPS y Gestión de Flotas
Junior Implementation Manager
Modalidad: Full Time
Horario: from 9 am to 6 pm
Lugar de Trabajo: En la Oficina
Responsibilities and Duties:
Technical support of partners in the Latin America region: assistance to customers with their projects and deployments, other questions related to our platform Wialon: orientation, resolution of obstacles, suggestions of good practices, etc.
Technical assistance to leads during the sales process.
Technical presentations of our solution to leads.
Training of new customers.
Support customers with their doubts and teach them how to use our tools.
Creation of explanatory materials: videos, webinars and other formats of training initiatives.
Moderation of the forum for customers.
Generation of active feedback, generating proposals for improving and assisting customers.
Representation of the company in events, visits to customers and occasionally in-company training.
Continuous research on tools and technology available.
Qualifications and Skills:
University degree or on the verge of graduating from technical careers (ideally computer engineering, systems or related/technical background).
Experience in positions of technical support or training or similar (management of technical variables + interaction with customers).
High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss.
Outstanding supreme time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
Multitasking skills – ability to switch focus easily within a high number of incoming tasks.
Excellent business correspondence skills.
Advanced English and Spanish.
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